Maintenance Troubleshooting Guide

Before requesting maintenance, please review the following list of the most common issues we encounter and how to correct the problem.
 
Smoke Detectors won’t work when tested
Press the test button or test with approved smoke detector smoke spray, replace battery.
 
Smoke Detector beeps
Replace battery.
 
No power to plugs or switches
Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in the kitchen, bathrooms, utility room, and
garages). Check to see if plug works off a wall switch.
 
Garbage disposal not working
When on, do you hear a buzz?
 - No, hit the reset button on the bottom of the disposal and test
 - Yes, turn off disposal and unplug from wall. Remove the object that is causing the obstruction, turn back on, and test.
 
No heat
Check thermostat. Make sure it is set to 68 degrees, and on auto, not fan.
Did you pay your utility bill on time or issue an order to disconnect services?
 
Plumbing or fixtures leak
Turn off water fixture, turn off water at supply line and notify us immediately.
 
Clogged toilet
No paper products other than toilet paper should be flushed down the toilet.
Plunge and test. If your toilet overflows, or you notice water at the base of the toilet, turn off valve at the bottom, rear of toilet, and wipe up excess water.
 
Clogged sink or toilet
DO NOT use Drano and other caustic cleaners to unclog your drains. These products are very harmful to both the plumbing and our technicians servicing your drains.
 
No hot water
Check and reset breaker in power panel.
 
Dishwater won’t drain
Clean food/debris out of bottom of dishwasher.
 
Dishwasher grinds or no water is coming in
Turn off, if no water is on the bottom, pour two large glasses of water into the bottom and re-start. If problem continues, call us immediately and discontinue use.
 
Calcium build-up in dishwasher:
Pour a little bit of vinegar in your dishwasher and run it while empty.
 
Refrigerator too warm or too cold
Check if thermostat in refrigerator is set correctly.
 
No electricity
Check all breakers flip them hard to the OFF position and then hard to the ON position.